Privacy policy

Privacy Policy

Last updated: August 31, 2025

Ajjars operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Ajjars is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect or Process

We may collect the following categories of personal information, depending on how you interact with the Services and as permitted or required by applicable law:

  • Contact details: name, billing/shipping address, phone number, and email address.

  • Financial information: payment method details (UPI, cards, COD-related verification), transaction details, payment confirmations.

  • Account information: username, password, preferences, and settings if you create an account.

  • Transaction information: products you view, add to your cart, wishlist, purchase, return, exchange, or cancel.

  • Communications: information you include in customer support inquiries via email or WhatsApp.

  • Device information: IP address, browser type, and device identifiers.

  • Usage information: interactions with our store and services (e.g., navigation, search, and checkout activity).

Sources of Personal Information

We may collect personal information from:

  • Directly from you: when you create an account, place an order, or communicate with us.

  • Automatically: through cookies, your device, and browsing activity.

  • From service providers: such as payment gateways (Razorpay), shipping aggregators (Shiprocket, iThink Logistics), and Shopify.

  • From partners/third parties: such as marketing or analytics providers.

How We Use Your Personal Information

We may use your personal information for:

  • Providing Services: to process your orders, arrange shipping, handle returns/exchanges, verify COD orders, and provide customer support.

  • Improving Services: to personalize your shopping experience and improve store performance.

  • Marketing and Promotions: to send offers, updates, and product recommendations (via email/SMS, where applicable).

  • Security and Fraud Prevention: to verify payments, prevent fraudulent transactions, and secure our systems.

  • Legal Compliance: to comply with Indian laws and respond to valid legal requests.

How We Disclose Personal Information

We may disclose your personal information in the following cases:

  • With Shopify: as our ecommerce platform provider.

  • With service providers: for payment processing, logistics, IT, and customer support.

  • With marketing partners: for promotions and advertising (if applicable).

  • When legally required: to comply with government or law enforcement requests.

  • With your consent: when you authorize sharing with third parties.

Relationship with Shopify

Our Services are hosted by Shopify, which processes personal information to help us operate this store. Shopify may also use personal information to provide enhanced features across merchants.

To learn more about how Shopify handles your personal data, visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third-Party Links

Our store may contain links to third-party websites. We are not responsible for the privacy or security of those websites. Please review their policies before sharing information.

Children’s Data

Our Services are intended for users 18 years and older. We do not knowingly collect data from minors. If a parent/guardian believes their child has provided personal data, they can contact us to request deletion.

Security and Retention

While no system is completely secure, we use industry-standard measures to protect your data. We retain your information as long as needed to fulfill orders, provide services, comply with laws, or resolve disputes.

Your Rights

Depending on local law, you may have the right to:

  • Request access to the data we hold about you.

  • Request correction or deletion of your data.

  • Opt out of marketing communications (unsubscribe options are included in emails).

For any requests, please contact us (details below).

Complaints

If you have concerns about how we handle your personal information, please contact us. You may also file a complaint with relevant Indian authorities if required.

Changes to This Policy

We may update this Privacy Policy to reflect business, operational, or legal changes. Updates will be posted on this page with the “Last updated” date.

Contact Us

For questions or requests about this Privacy Policy, please contact us at:

Ajjars
Email: support@ajjars.com
Address: 231/U, BSK3rd Stage,Bengaluru, Karnataka, 560085, India